We offer many convenient ways for you to pay your bill - online, using the My Optimum app, by phone, in person, or by mail.
Automatic Payments
Never miss a payment with Auto Pay. When you sign up, your monthly bill will be automatically paid each month from your bank account or debit/credit card on your due date. Auto Pay will take effect the next billing cycle after signing up. To avoid late fees, please make a one time payment, if needed, to take care of your current balance. You will receive an email once payment is processed each month, and you can sign up for Auto Pay or change your payment type at any time.
Learn more about Auto Pay and Paperless Billing.
One-Time Payment
Schedule or make a payment using your bank account or debit/credit card.
Through Your Bank
To check if you can pay Optimum directly through your bank, sign-in to your bank's website and confirm they have a bill pay section. If offered, add "Optimum" as a payee and provide your 14-digit Optimum account number with no dashes or spaces. Your account number can be found on the My Profile page.
If asked to enter the payment address, use one of the following addresses:
Optimum
P.O. Box 70340
Philadelphia, PA, 19176-0340
Or
Optimum
P.O. Box 4019
Carol Stream, IL 60197-4019
From the app home screen, go to My Account > Billing to view payment options.
Don't have the app?
You can pay by check or money order made out to Optimum. Be sure to include your remit stub and/or 14-digit account number with no dashes or spaces. Your account number can be found on the My Profile page.
Make sure to mail your payment at least one week before the due date so your account is credited in time. If your payment is late, you may be charged a late fee. If your check is returned unpaid, a returned payment charge may apply.
The payment address is:
Optimum
P.O. Box 70340
Philadelphia, PA, 19176-0340
Or
Optimum
P.O. Box 4019
Carol Stream, IL 60197-4019
OVERNIGHT ADDRESS
Remitco/Deluxe - Optimum
P.O. Box 70340
400 White Clay Center Drive
Newark, DE 19711
Or
Remitco/Deluxe - Optimum
Mailcode Altice 4019
5450 N Cumberland Ave, Ste 100
Chicago, IL 60656
Authorized Third Party*
You can pay in cash by visiting an authorized third-party payment center. Make sure to have your 14-digit account number on hand.
*Other unauthorized locations, such as grocery stores, may voluntarily accept Optimum payments. If you pay at an unauthorized payment location, you may be charged a handling fee and your payment could be delayed or never delivered to Optimum.
Optimum Store
You can pay by cash, check, money order or debit/credit card at the location nearest you.
Many locations have a drop box for after hours payment. Drop box payments can take 2-3 business days to process.
Call us at 1-866-213-7456 to pay by check or debit/credit using use our automated system.
If you want to make a payment with a Care Specialist, call us using the number on your bill or the support number on the Contact Us page for your area between the hours of 8:00am-8:00pm.
Protect yourself from bill payment scams
Recently, we have seen an increase in fraudulent third-party websites and fake phone numbers online claiming to be Optimum. Listed below are a few tips that may help you avoid becoming a victim of fraud:
- Do not use search engines (Google, Bing, Yahoo!, etc.) to pay your bill online or find our phone number. The best way to reach us is via our website optimum.net or optimum.com or the phone number printed on your bill.
- We will never ask you to make a payment by gift card, wire transfer, cryptocurrency, payment applications (Venmo, Zelle, Cash App, PayPal, ETC.) or other nontraditional methods.
- Optimum will never send you an email asking you to click on a link to make a payment.
- Optimum will never call you stating there is an issue with your equipment and a payment is required to fix the issue.
If you are ever in-doubt that you are talking to an Optimum Care Specialist, hang up the phone and call either the number on your bill or the support number on the Contact Us page.
Here are some examples of the latest payment scams:
For more information on the latest scams, check out our security news and updates page. If you suspect you have been impacted by a scam, please contact your local police department immediately to report it.
Late payments
Your payment is due by the date noted at the top of your bill. If you do not make a payment by this date, you will be charged a late fee. Your promotion may also be discontinued, and your service interrupted or disconnected.
To ensure you don't miss any future payments, sign up for Auto Pay.
